CommentI called customer service right away, and spoke to two different reps. To say that they were politely disinterested would be kind. I was told that it takes two billing cycles for automatic payments to start. I was actually scolded by one of them for not paying my bill. I read the instructions from from their own letter to him to explain, but got nowhere. He said , "I STRONGLY suggest you make a payment now." I asked to speak to someone else, and was on hold for at least five minutes. I had to hang up.
So, I sent an email to "customer service". While I waited for a response, almost two weeks, I received a letter from a collection agency. I emailed again. Then I wrote two letters. Finally, weeks later, I received a dull three sentence response from Sprint. Once they unlocked my account I checked by bill online, and saw I was charged a reconnection fee.
I made one more call to Sprint, this time to find out when my minimum contract period ends. When I asked the question the rep asked why, and I told her. She immediately removed the reconnection fee.
In all I attempted to contact Sprint to address this problem seven times in a two-month period using various methods: phone, email, and post. I was ignored, passed on, and lost in the bureacracy that is Sprint/Nextel. I could never get a straight answer to my questions about why the automatic billing didn't start when it was supposed to, who could help me, the name of a manager I could speak to, the name of anyone for that matter. And they tried to charge me a fee to punish me for a situation they caused. It makes you wonder how many people just pay the fee. Truly awful.
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